International Shipping
At Critter Mamas, we welcome orders from the U.S., Australia and the United Kingdom in addition to Canada. If you are placing an international order, please read the following information below regarding the shipment of your order.
- Processing Times
Because we stock all of our own inventory, all orders are usually processed and shipped within 1-2 business days. However, international shipments may require up to 2-3 days of additional time in order to process your order. Note: Processing time does not include shipping transit time. - Duties, taxes and brokerage fees
Critter Mamas is not responsible for any duties, taxes and brokerage fees associated with the shipment. These costs are the sole responsibility of the customer - Questions?
If you have any questions about international ordering, please contact us through our contact page.
Shipping:
All international orders are shipped by UPS.
Flat Rate Shipping Charges:
| Product Total | First Class (7-21 Business Days) |
Global Priority (6-10 Business Days) |
Global Express (3-5 Business Days) |
|---|---|---|---|
| up to $50.00 | $9.95 | $19.95 | $65 |
| up to $100.00 | $15.95 | $29.95 | $65 |
| Over $100.00 (up to 5lbs) | $17.95 | $34.95 | $65 |
Rules & Exceptions
* Our flat rate shipping charges are calculated based on pre-tax and pre-discount merchandise totals.
* Flat rate shipping charges apply to orders shipping to the U.S., Australia and the United Kingdom only.
